SO POSH SUPPORT / UNITED STATES

Let's sort it out.

Order hiccup? Product question? Coat doing something it really shouldn't be? Send us a message and we'll point you in the right direction.

Want the fastest answer?

Open the chat bubble in the bottom-right corner. A real person can jump in when needed.

Open chat

Need to manage an order?

Open chat and choose Manage order. You can track it or make any changes still available before packing begins.

Manage my order

During business hours we're usually quick. If we're away, leave a message and we'll pick it up when we're back.

NOT URGENT?

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QUICK ANSWERS

Before you type...

A few answers that may save you a message. If not, the form is still right up there.

Can I change or cancel my order?

Usually, yes — but only if it's not yet fulfilled. Open the chat bubble, choose Manage order, and follow the prompts. Once an order is packed or handed to the carrier, some changes are no longer possible.

Where is my order?

Open chat and choose Manage order to see the latest status and tracking details. You can also use the tracking link in your shipping confirmation. Carrier scans can take a little time to update after a label is created.

Something arrived damaged, leaking, or missing. What now?

Use the form above and include your order number, what went wrong, and which item is affected. Keep the packaging and product handy; we may ask for a photo so we can fix it properly.

I don't know which products my dog needs.

Tell us the breed, coat type, current condition, and the result you want. Photos help. We'll recommend the shortest routine that gets the job done — no twelve-step coat-care ceremony required.

How do returns and refunds work?

Please read our Returns & Refunds Policy first, then contact us with your order number. Don't send anything back before receiving instructions from our team.

Do you offer professional or wholesale accounts?

Yes. Working groomers can apply for a PRO account. Retailers buying for resale should apply for a Wholesale account.