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Open the chat bubble in the bottom-right corner. A real person can jump in when needed.
Open chatFree Shipping On Retail Orders Over $190
SO POSH SUPPORT / UNITED STATES
Order hiccup? Product question? Coat doing something it really shouldn't be? Send us a message and we'll point you in the right direction.
Open the chat bubble in the bottom-right corner. A real person can jump in when needed.
Open chatOpen chat and choose Manage order. You can track it or make any changes still available before packing begins.
Manage my orderDuring business hours we're usually quick. If we're away, leave a message and we'll pick it up when we're back.
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A few answers that may save you a message. If not, the form is still right up there.
Usually, yes — but only if it's not yet fulfilled. Open the chat bubble, choose Manage order, and follow the prompts. Once an order is packed or handed to the carrier, some changes are no longer possible.
Open chat and choose Manage order to see the latest status and tracking details. You can also use the tracking link in your shipping confirmation. Carrier scans can take a little time to update after a label is created.
Use the form above and include your order number, what went wrong, and which item is affected. Keep the packaging and product handy; we may ask for a photo so we can fix it properly.
Tell us the breed, coat type, current condition, and the result you want. Photos help. We'll recommend the shortest routine that gets the job done — no twelve-step coat-care ceremony required.
Please read our Returns & Refunds Policy first, then contact us with your order number. Don't send anything back before receiving instructions from our team.
Yes. Working groomers can apply for a PRO account. Retailers buying for resale should apply for a Wholesale account.